Features Overview

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Feature 1

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Feature 2

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Hey, did you know it usually takes up to two business days for a customer’s NBN order to reach our systems? Or that it requires several manual interventions?

Well, all that’s changing after a milestone was reached recently, our first end-to-end fully digital order was placed using the new digital Roadster interface. 

Yes that’s right, an order gets placed online, goes right through the provisioning systems, unaided, without intervention, and ends up as a working connection at the premise. Amazing, huh?

As part of the digitisation program, we’re focused on designing and building simple, intuitive digital experiences that provide customers with the power to do what they want, when they want. Project Roadster has been a cross-company effort, working in new ways to bring this NBN end-to-end experience to life.

When fully operational, customers will be able to buy and connect, move and modify as well as disconnect through our online and self-service channels. It’s early days, but the aim is to create 100 per cent digital, 100 per cent straight through, personalised experiences. 

And for Telstra, it empowers us to design and build products that can be modularised and brought to market much faster than they are today.

Next steps

This milestone marks the beginning of our Roadster BETA trial, which will test the core functionality and customer experience of Roadster with some customers over a series of missions. The IncuBETA team, together with their dedicated GCC and Assurance colleagues, will manage customers through their BETA trial experience, derive insights and help us test, learn and refine our delivery model.

We’re looking confidently towards a scaled roll-out as early as November this year.